Privacy Notice
Introduction
Community Powerbank Limited ("we", "us") is a co-operative society registered in England and Wales under the Co-operative and Community Benefit Societies Act 2014, registration number 5486. Our registered office is 7 Kersh Avenue, Manchester, M19 2SW.
We are the data controller for the personal data described in this notice. It explains what we collect, why, and your rights under the UK GDPR and the Data Protection Act 2018. If you have any questions, email communitypowerbank@gmail.com.
The information we hold
Members and people who register interest: your full name, email address, phone number and postcode; how you have agreed we can contact you; why you want to join; whether you have set up monthly payments; whether you own your home and might host solar panels; whether you want to opt out of member payments; and any skills, resources or organisations you tell us about.
Members who pay by standing order: the name and payment reference shown on our bank statements, and the amount and dates of payments. We do not see or store your full bank account details.
People who contact us: your name, email address and anything you tell us in your message.
Website visitors: basic, anonymised usage data collected through cookies on our website (see Cookies below).
Where we obtain the information
Directly from you: through our membership form, by email, on Instagram or at events. We also receive payment details from our bank when you pay by standing order.
The purposes for which we process the information
To run your membership: issuing your share, keeping our register of members, recording your payments, and inviting you to meetings and votes.
To decide on member payments from any surplus, including respecting your choice to opt out.
To contact homeowners who are interested in hosting solar panels.
To match volunteers’ skills and suggestions with the work of the co-op.
To contact you by the methods you have agreed to, for example email, phone or text.
To reply to your questions, keep accounts and meet our legal duties as a registered society.
The legal basis for this processing
Contract: to provide your membership and share.
Legal obligation: to keep a register of members and financial records, as required of registered societies.
Consent: to contact you by the methods you ticked on our form, and to send our mailing list. You can withdraw consent at any time.
Legitimate interests: to reply to enquiries and keep the co-op running smoothly.
Who we share personal data with
We will never sell your data or pass it on for marketing. We use these trusted services to run the co-op:
Google (Forms, Gmail and Sheets) for our membership form, email and records.
Our bank, to receive standing order payments.
Squarespace, which hosts our website.
Our accountants or auditors, and regulators such as the Financial Conduct Authority, where the law requires it.
Transfers outside the UK
Some of these providers, such as Google and Squarespace, may store data outside the UK. Where they do, they use legal safeguards approved under UK law, such as the International Data Transfer Addendum.
How long we keep personal data
Mailing list only: until you unsubscribe or ask us to remove you.
Members: for as long as you are a member. After you leave, we keep your details in the register of members and our financial records for seven years.
Enquiries: up to two years after our last contact, unless you become a member.
Cookies
Our website uses essential cookies so it works properly, and analytics cookies to help us understand how people use it. You can choose which cookies to accept using the banner when you first visit.
Your rights
You have the right to:
see the personal data we hold about you (a subject access request)
correct anything that is wrong
ask us to delete your data, unless we must keep it by law (for example the register of members)
restrict or object to how we use your data
receive your data in a portable format
withdraw consent at any time, for example to stop receiving our mailing list
To use any of these rights, email communitypowerbank@gmail.com. We will respond within one month.
Automated decision-making
We do not make any decisions about you using automated processing.
Complaints
If you are unhappy with how we have handled your data, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Last updated: October 2026